Frequently Asked Questions
Need answers to some of your questions? Find them here, now.
What is Forex Online Shopping?
Forex Online Shopping is the current online presence of Forex Cargo Inc. that was launched on 2011.
Forex Online Shopping Service(OSS) is a web application which provides customers an easy way to shop item(s) purchased from an online store, consolidate and shipped to a specified delivery address in the Philippines.
What does Forex Online Shopping offer?
Where can we send our drop ship packages?
Forex has the following warehouses:
CALIFORNIA, USA (LA Warehouse)
VIRGINIA, USA (VA Warehouse)
***Note: Please indicate YOUR NAME and CUSTOMER CODE whenever you want to have your packages received at either of our warehouses so that we know the items we receive are yours. You may contact our Forex Online Shopping Customer Care (FOSCC) for further inquiries.
How do I contact FOREX?
We may be reached through the following:
CALIFORNIA WAREHOUSE (USA)
JP and Ging Carino
+1 (310) 523-4080
VIRGINIA WAREHOUSE (USA)
Carmen De Jesus
+1 (703) 823-1508
FOREX ONLINE SHOPPING
+63 (927) 492-2939, +63 (997) 066-4064
How much are your shipping rates?
Our rates vary depending on box sizes and delivery locations. Additional fees also apply for pick-up, handling, and repacking of your item(s).
***You may also refer to our Box Shipping Rate Calculator for an estimated quotation of shipping charges.”
How long does shipping take?
Ocean shipment coming from the U.S.
For Metro Manila deliveries, approximately 4-6 weeks from the time the boxes are loaded in our container(s) and leave the port in US.
For Provincial deliveries, approximately 6-8 Weeks from the time the boxes are loaded in our container(s) and leave the port in US.
Approximately 7-10 Days for Metro Manila deliveries from the time the boxes are loaded and leave the port in US.
Contact our Forex Online Shopping Customer Care (FOSCC) representative for duration on Provincial deliveries.
*** Do take note of certain delays that (roughly about a week or two depending on the incident) may be added to the above-mentioned period due to US and Philippine Customs random inspection of shipment, and other incident that is unexpected.
Is there a weight limit to the packages that I send?
By default Forex ship via ocean and there is no weight limit. However, we do recommend that the size of your package(s) should be easily handled by at least two (2) people to ensure proper handling and storage.
For airfreight packages, ask our customer care for weight and package restrictions.
Will I be taxed for my shipment?
We include taxes and customs documentations in our charges for sea freight and air freight.
However, these charges are subject to change, as certain item(s) require tariff charge(s) and/or custom duties.
You may check the estimated freight charges through our Shipping Rate Calculator.
What can I ship?
You can ship almost anything that you can order from different online stores such as EBay, Amazon, etc. However, please be reminded that Forex Cargo reserves the right to refuse confirmed orders that will fall under list of prohibited item(s) (see list below).
When in doubt, you may contact us through our hotline or send us an inquiry here.
You may ship item(s) such as the following:
- Household goods and personal effects
- School supplies
- Vitamins (limited quantity)
- Electronic items
- Food items (non perishable)
Items that fall under the following categories are prohibited:
- Money orders
- Travellers’ checks
- Precious Metals
- Precious Stones (e.g. Diamonds, Ruby, Sapphire, Emerald)
- Jewelry (e.g. Pandora charms, Swarovski)
- Gun parts and accessories (e.g. Reloaders)
- Toy Guns
- Drugs and other prohibited substances
- Lewd, obscene and pornographic materials
- Gambling paraphernalia
- Industrial carbons
- Combustible materials
- Hazardous materials
- Goods of commercial quantities
- Large electronics and appliances
- Big car parts
- Tires/wheels and mags
- Any item which falls within the restrictions of the CBP.
- Any item whose importation is restricted by the Bureau of Customs of the Philippines.
Forex reserves the right to include similar items to this list without prior notice.
(**Make it a habit to check item(s) with an FOSCC, especially if it would fall under the above-mentioned list or if you are unsure, to avoid inconvenience.)
Where can I have my box delivered?
We can ship to almost anywhere in the Philippines. Please note, however, that a special delivery fee of US$35 per package will be applied to deliveries on hard-to-reach areas.
Also, we do prefer to deliver to a residential address instead of a business address as deliveries often begin before and end after most office hours.
Could I pick up my package(s) when it arrives in the Philippines?
Yes, you can! You can pick up your package(s) from our office in Balintawak, Quezon City. Please contact us through our mobile numbers below so we can provide you complete instructions and location details.
Telephone: +639162689352, +639196916294
Contact Person: Jane Joaquin
Could I store my items in your warehouse?
You can store your item(s) for up to thirty (30) days in our Forex US warehouses.
Packages that are stored beyond this time will be charges a storage fee of 10 USD per month until your box is finally shipped.
To make sure your box(es) are shipped on time, get in touch with our FOSCC.
Will my ordered items be delivered in its original packaging?
Orders will be shipped in its original packaging from your online suppliers. Forex reserves the right to open and inspect all orders delivered to our warehouses to make sure that no package contains any prohibited goods.
Are there refunds and warranties for the items ordered?
Forex Online Shopping and Forex Cargo DOES NOT OFFER any refunds or warranties of its own. Online shoppers are responsible for the cost of shipping back to the US if they decide to avail of the online store’s warranty. Forex is not responsible for items not being functional when delivered.
How do I pay?
When an invoice is provided, the instructions on how to pay is indicated once you click on the “Pay Now” button in your respective accounts.
*It is highly recommended to settle the charges for the invoice immediately, as it will not be shipped unless it is settled.
With this new Forex OSS, what will happen to my existing items that are already encoded?
Do not worry. Your account will be updated accordingly and your respective items will be reflected in the new Forex OSS.